D1
Enquiry and lead handling
Every enquiry read, sorted, logged and answered quickly, whether it comes by email, form, chat or social.
Detail D — Workflows and automation
Stop doing the same task every day.
Copying enquiries into a spreadsheet, writing the same quote for the tenth time, pulling numbers together every Monday. We find the jobs that eat your team's week, automate the repetitive parts with the tools you already use, and add AI where it saves real time. A person still checks anything that matters.
- Price
- On request
- Support after launch
- 30 days
Fig. D1 — Enquiry to quoteNot to scale
Enquiry arrivesEmail · Form · Chat
AI sorts itP1Type · Urgency · Details
CRM updatedNo copying and pasting
Quote draftedP1From your price list
You approveOne click to send
Detail D — Sub-assemblies
Explore AI workflows.
D2
Quotes and proposals
Quotes and proposals drafted from your price list and past work, ready for you to check and send.
D3
AI chat assistants
Assistants that answer customer questions across your website, email and messaging, with a person stepping in when needed.
D4
CRM and data automation
Your tools connected so details move between them automatically. No more copying between systems and spreadsheets.
D5
Reporting automation
Weekly and monthly numbers gathered from your tools and sent to the right people, without anyone touching a spreadsheet.
D6
Content and media production
Workflows that draft product copy, social posts, images and video cuts to your brand rules, ready for your approval.
D7
Support systems
Support requests sorted, routed and drafted automatically, so your team answers faster and spends its time on the hard cases.
Table D — What we automate
The kind of work we take off your plate.
Every business is different, so we start by finding where your hours go. These are the jobs we're asked about most.
D.1Included
Enquiries and leads
Every enquiry read, sorted, logged and answered quickly, wherever it arrives.
D.2Included
Quotes and proposals
First drafts built from your prices and past work, ready for you to check and send.
D.3Included
Chat assistants
Answers to customer questions on your site or in messages, with a person stepping in when needed.
D.4Included
CRM and data
Details moved between your tools automatically, so nothing gets typed twice.
D.5Included
Reports
Weekly and monthly numbers gathered and sent without anyone touching a spreadsheet.
D.6Included
Content and media
Drafts of product copy, posts, images and video cuts, made to your brand rules for you to approve.
D.7Included
Support
Support requests sorted, routed and drafted, so your team spends its time on the tricky ones.
Specification — The tools
Built with tools that fit the job.
- n8n, Make and ZapierProven automation tools that connect most business software. We pick the one that suits your systems and budget.
- Custom codeWhen off-the-shelf tools can't do it, we build the workflow ourselves, made for the way your business works.
- The right AI modelOpenAI, Anthropic, Google, Microsoft or open-weight models, chosen for the task, the cost and how private the data is.
Table D2 — How a workflow project runs
Map the work first, then automate it.
Automating a messy process just makes the mess faster. So we look at how the work is done today before we build anything.
- R0Start
Map
We sit with the people doing the work and map where the time goes, step by step.
- R1Plan
Design
We agree what to automate, where AI helps, and where a person must check or approve.
- R2Build
Build and test
We build the workflow, test it with real examples and run it alongside your current way of working.
- R3Launch
Launch and watch
It goes live with alerts for anything unusual, your team is trained, and you get 30 days of support.
Notes — Ground rules
How we keep automation safe.
- 01A person approves anything that goes to a customer, commits money or can't easily be undone, unless you decide otherwise.
- 02Every workflow logs what it did, so you can always see why something happened.
- 03When something fails, someone is told straight away. Nothing fails silently.
- 04Client data is processed in the UK or EU, stored securely and deleted on request.
General notes — FAQ
Questions about AI workflows.
Will this replace our staff?
That's not the aim. It takes the repetitive work off your team so they can spend their time on customers and the jobs that need judgement.
Where does our data go when AI is involved?
Your data is processed in the UK or EU, stored securely and deleted on request. We keep it only for reference and your project archive. If you need a data processing agreement, we'll sign one.
What happens when something breaks?
You'll know. Every workflow sends an alert when it fails, and nothing important goes out without a check. During the 30 days after launch we fix problems as part of the project.
Do we need new software?
Usually not. We connect the tools you already use. If a tool is missing, we'll recommend one and explain why.
What does it cost?
It depends on how many steps and tools are involved. We quote after mapping the work, and we'll tell you about any running costs, such as automation or AI usage, up front.
Fig. D2 — Next step
Tell us what takes the time.
Describe a task your team repeats every day or week. We usually reply the same working day.