D1.1Included
One inbox for every channel
Enquiries from email, forms, chat and social messages collected in one place.
Detail D1 — Enquiries
No enquiry left waiting in an inbox.
Enquiries arrive by email, web form, chat and social messages, often while you're busy doing the actual work. Some get answered late, some get lost. We set up a workflow that reads every enquiry, works out what it is, logs it and sends a useful first reply, then hands it to the right person.
- Price
- On request
Fig. D1.1 — From enquiry to replyNot to scale
Enquiry arrivesEmail · Form · Chat · Social
AI reads and sorts itP1What, how urgent, what's missing
Logged and answeredCRM updated, first reply sent
Passed to the right personWith the details ready
Table D1 — Scope
What the workflow does.
D1.2Included
Sorting
Each enquiry tagged by service, urgency and value, with spam and sales pitches filtered out.
D1.3Included
Missing details
If the enquiry lacks something you need, like a postcode or a budget, the reply asks for it.
D1.4Included
First reply
A quick, helpful reply in your tone, sent straight away or held for approval.
D1.5Included
Logged in your CRM
The contact and enquiry recorded, so nothing lives only in someone's inbox.
D1.6Included
Hand-over
The right person is told, with a summary and the next step suggested.
D1.7Included
Follow-up reminders
A nudge when an enquiry hasn't had a reply or a follow-up in time.
Notes — Why it matters
Speed wins work.
- 01People often contact several businesses at once, and the first useful reply has a head start.
- 02Enquiries that arrive in the evening or at weekends get a reply before Monday.
- 03Nobody has to retype details from an email into the CRM.
- 04You can see how many enquiries came in, from where, and what happened to each one.
Specification — You stay in control
Automatic where it's safe, checked where it counts.
- Approval when you want itReplies can go out automatically or wait for one click from you.
- Your rulesYou decide which enquiries are a priority and who handles each type.
- Fits your toolsBuilt around your email, forms and CRM, not a new system to learn.
General notes — FAQ
Questions about enquiry handling.
Will customers know a reply was automated?
The first reply is written to be helpful, not to pretend. If an assistant is answering, we can say so. Anything that needs a person's judgement goes to a person.
What if the AI sorts something wrong?
It happens occasionally, so we build in checks. Low-confidence enquiries go to a person, and you can correct the tag in one click, which we use to improve the rules.
Does it work with our CRM?
Almost certainly. We connect to the tools you already use, and if a connection doesn't exist we build it.
Fig. D1.2 — Next step
Losing track of enquiries?
Tell us where your enquiries come from and what happens to them now. We usually reply the same working day.